Help & answers

Quick answers to common questions.

Common questions about how the platform works — for students browsing, students signed up, and tutors thinking about teaching with us. Can't find your answer? /contact.

Getting started

How it works as a student.

Pricing & billing

Payments and what we charge.

Privacy & data

What we keep, what we don't.

Tech & devices

What works, what doesn't.

Signed-up students

After you sign up.

Tutors thinking about teaching

If you want to teach with us.

Can't find your answer?

Drop us a line — we usually reply within a few hours.

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Quick answers to common questions.

How it works as a student.

How do I find a course?

Do I need to sign up to watch the free chapter?

Do I need to install an app?

Payments and what we charge.

How does payment work?

Will you auto-charge my card next month?

Can I get a refund?

What we keep, what we don't.

Are course materials kept private?

What data do you collect on me?

Where is my data hosted?

What works, what doesn't.

Will it work on a slow 3G connection?

Do I need a laptop?

Are live classes included?

After you sign up.

What if I can't finish the course in one month?

Can I share my account with my friend?

What if a course I want isn't on Taprolab yet?

If you want to teach with us.

Can I just sign up and start teaching?

How are tutors paid?

Will student data be sold or shared?

Ready to start? Pick a course.