Twenty minutes, and a straight answer.
What the call is.
Mostly us listening.
How many outlets, how many staff, what turnover looks like, what you train today and who delivers it. Fifteen minutes of that gets us most of the way to a scope.
A rough number, on the call.
Not a formal quote — a range, so you know whether this is a conversation worth continuing before either of us spends a week on it.
No deck, no follow-up sequence.
If it isn't a fit we'll say so and leave you alone. If it is, you get a written scope and a quote, and then you decide in your own time.
How to reach us.
What to send, if you want the call to be useful.
None of this is required — a one-line message is genuinely fine. But if you send these, we can come to the call with something concrete instead of questions.
- How many outlets or sites, and roughly how many frontline staff
- What you train today, and who delivers it
- The one thing that goes wrong most often
- Whether you already have SOPs, and what state they're in
What happens after.
- Same week
A short written summary of what we heard and what we'd propose, so you have something to forward internally.
- Within five working days
A scoped quote — modules, languages, shoot days, timeline and price — with the assumptions written down.
- Then it's yours
No chasing. If the timing is wrong, tell us when to come back and we will, once.